Tile.co.uk Reviews

2,667  Excellent
TrustScore 4.5 out of 5

4.4

In the Bathroom Renovator category

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Reviews4.4

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Rated 5 out of 5 stars

Tiles of exquisite design and quality

The free sample tiles were delivered promptly, the excellent quality of the packaging (bubble wrap and a sturdy box) prevented broken or damaged tiles.
The tiles are exquisite in design and quality, I shall definitely go ahead and place an order with this company,

Date of experience: 09 March 2024


Rated 5 out of 5 stars

Great service

Great service, ordering a free sample was the perfect option. I had just remodelled my kitchen but wanted to retain the original tile. I carried an old tile in my handbag for 3 weeks and visited numerous tile shops but without any luck. I then came across this company and ordered what I hoped would be the perfect tile to match. I left it on display in my kitchen for a couple of weeks so that I could see the tile against my original ones in the various lights and then ordered a box. The tiles have just be installed and are perfect and no one can tell the difference. Thank you so much, will definitely use your company again.

Date of experience: 02 February 2024


Rated 2 out of 5 stars

Hugely disappointed

Hugely disappointed. Spent nearly £300 with this company for them to send me the completely wrong colour mixed in my batch. Some even had numbers scratched into them. When requesting a refund, I was told to return any incorrect/damaged tiles. As this was the company’s error, they should automatically resend new stock.
Customer service were unhelpful

Date of experience: 01 February 2024


Rated 1 out of 5 stars

Would love to give a minus star rating…

Would love to give a minus star rating for this company but unfortunately Trustpilot doesn't allow me to do so. Use at your peril.... customer service is probably the worst I have ever encountered

Date of experience: 05 February 2024


Rated 4 out of 5 stars

Fantastic free samples and fast…

Fantastic free samples and fast delivery.
Some tiles arrived broken ... don't book a tiler until you have checked and received complete order!

Date of experience: 22 January 2024


Rated 5 out of 5 stars

Fast and Efficient.

A free sample is an absolute sterling idea. Helped us match a very old tile for a patch repair.
Sample arrived super quick and easy to place order for quantity required.
Order arrived quickly and well packaged. Though I thought the P&P was a [little] expensive - costing more than the tiles.
Other than that. Spot On. Would highly recommend.

Date of experience: 21 November 2023


Rated 2 out of 5 stars

You can tell how helpful a company is…

You can tell how helpful a company is when you run into trouble, had an issue with a tiler fudging up my tiles by putting them in the wrong direction. I was worried that they would break and as they were multicoloured tiles, I potentially needed only one with a particular colour (as I had spares for the rest) but they weren't willing to help me (I was willing to pay for the tile, postage and packing, although we never got around to discussing this!), luckily the tiler didn't break my tile, but now I am definitely less likely to buy any tile from this company.

Date of experience: 21 February 2024


Rated 5 out of 5 stars

Great service

Found this company online searching for a light grey metro tile, ended up ordering 3 samples to show a customer.
Samples arrived in a timely manner, showed the customer to select the tile.
She went for the “Jenson Grey Decor Brick tile 10x20cm”
Ordered the amount needed and they turned up a couple of days later.
Job booked in and installed
Customer is delighted as am I with the service level of tile.co.uk

Date of experience: 01 November 2023


Rated 5 out of 5 stars

Amazing company and super helpful

Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra I paid on the smaller part. They kept me informed of my delivery date and my tiles arrived well packaged and not damaged. I think they’re an independent company and they’ve nailed their customer service. I’d definitely use again.

Date of experience: 14 August 2022

Reply from Tile.co.uk

Thank you for your great review! Happy to hear!


Rated 5 out of 5 stars

We ordered some tiles for our kitchen

We ordered some tiles for our kitchen, we had regular delivery updates and the tiles are very good quality. We noticed we have 15 tiles damaged and the customer service team were really helpful with sorting out a refund.will be using the company again!

Date of experience: 02 September 2023


Rated 5 out of 5 stars

Patchwork tile design

The tiles I ordered were many different one that look great all mixed together randomly or as I did positioned to make beautiful designs from a centre point outwards. Lovely front porch tiles makes a perfect entrance to our lovely house!

Date of experience: 01 December 2022

Reply from Tile.co.uk

Great to hear!


Rated 5 out of 5 stars

Multi patterned tiles

Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in the kitchen and another small area around the boiler. Would recommend.

Date of experience: 17 August 2022

Reply from Tile.co.uk

Very happy to hear!


Rated 4 out of 5 stars

Some quirks but good product

Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was a day late in the end, but Palletways called to advise. The packaging was quite poor; would be good to see straps around them.

All that said, of the tiles I've seen so far (not opened all the boxes yet), they look lovely. Good customer service is key when things go to plan, so would use again. Also this was by far the best looking hex tile we found, even against the major name competitors.

Date of experience: 02 September 2023


Rated 5 out of 5 stars

Arrived very quickly allowing me to get…

Arrived very quickly allowing me to get on with the work. Great pricing although £35 (flat rate) was a lot for 2 boxes costing £50. But, that’s internet shopping for you!
Perfectly packed without any damage whatsoever.
Definitely recommend.

Date of experience: 11 July 2022

Reply from Tile.co.uk

Thank you for your review!


Rated 5 out of 5 stars

Really quick service when I ordered a…

Really quick service when I ordered a sample. The sample tiles were well packaged and arrived in great condition. I also called to check availability and was pleased that my call was answered quickly and that the information I received was detailed and comprehensive. I felt reassured by this service such that I was happy to instruct my builder to place a large order. I

Date of experience: 05 July 2022

Reply from Tile.co.uk

Thank you for your great review


Rated 5 out of 5 stars

Excellent and exceptional service

Really pleased with the sample tiles ordered on-line - saved me driving to the other side of the city to colour match tiles. It helped me make a decision and the plumber will be ordering them as a result of this.

Many thanks - excellent and exceptional service.

Date of experience: 26 September 2022

Reply from Tile.co.uk

Thank you, exactly what our sample service is for!


Rated 5 out of 5 stars

fantastic product and service

I wanted a small quantity of a specific tile which was available from Brooke Ceramics they were well packaged so no breakages and sent quickly will definitely use this company again. Package was easy to track and high quality tile. Would recommend

Date of experience: 10 May 2022

Reply from Tile.co.uk

Thank you for the review! Great to hear


Rated 5 out of 5 stars

Flawless experience

Flawless experience. Ordered a sample which arrived in a few days. Full order placed and delivered by an exceptionally polite delivery firm. The tiles themselves are of superb quality.

Date of experience: 11 September 2023


Rated 5 out of 5 stars

Tiles look amazing

Tiles look amazing - very good price. Online service via chat I received was brilliant - they even worked out how many tiles I needed sorted order dispatch etc - will come back again!

Date of experience: 28 December 2022