Broker Disclosure
Brookes Ceramics Limited t/a tile.co.uk are an appointed representative of Clearfc Ltd which is authorised and regulated by the Financial Conduct Authority (FRN: 938464). Clearfc Ltd are a credit broker and not a lender. Credit is provided by Novuna Personal Finance. Credit subject to age and status.
Buy Now Pay Later Finance
Buy now pay later with payments deferred for up to 12 months
Spread the cost with our buy now pay later finance available online and in store.
This finance option allows you to spread the cost of your purchase over 48-60 months with an agreed deferral period of 12 months.
Your agreement will start after delivery of your goods. At which point your 12 month deferral period will begin and interest will start accumulating on the balance owing. If the loan amount is voluntarily paid in full before the deferral period ends, interest will be waived but an early settlement fee up to £29.00 will apply. Unless the balance is cleared before the end of the deferral period, the monthly Direct Debit payments will start.
All you need to do is:
- Spend a minimum £500 and above
- Place a minimum 10% deposit
- Minimum finance amount after deposit £450 and above
These 2 simple buy now pay later finance options help you spread the cost of your purchases.
- 48 months buy now pay later finance, with the first payment deferred for 12 months on orders of £500 and above
- 60 months buy now pay later finance, with the first payment deferred for 12 months on orders of £500 and above
The table below shows you how much monthly repayments will be based on the total order value.
| Order Value | Total Term (Months) | Defer Term (Months) | Deposit (10%) | Monthly Payments |
|---|---|---|---|---|
| £500 | 48 | 12 | £50 | £12.01 |
| £999 | 60 | 12 | £99.90 | £19.98 |
Representative example:
Cash Price £500
Deposit £50
Loan Amount £450
APR representative 8.9% p.a. fixed
Interest rate 8.9% p.a. fixed
48 monthly repayments of £12.01
Total term of loan agreement 60 months, with the first payment deferred for 12 months
Total Amount Payable £626.48
Early Settlement Fee £29 (if you pay off the £450 loan amount within the 12 months deferral period)
No interest is payable on any payments made within the deferral period however will apply from day 1 once the deferral period ends
Interest Free Finance Example
Up to 36 months 0% APR representative interest free finance.
Spread the cost with our interest free finance available online and in store.
Our simple finance options allow you to spread the cost of your purchase over 12, 24 or 36 months.
All you need to do is:
- Spend a minimum £1000 and above
- Place a 10% deposit
- Minimum finance amount after deposit £900 and above
These 3 simple finance options help you spread the cost of your purchases.
- 12 months interest free finance on orders of £1000 and above
- 24 months interest free finance on orders of £2000 and above
- 36 months interest free finance on orders of £2500 and above
The table below shows you how much the monthly repayments will be based on the total order value.
| Order Value | Term (Months) | Deposit (10%) | Monthly Payments |
|---|---|---|---|
| £1000 | 12 | £100 | £75.00 |
| £2000 | 24 | £200 | £75.00 |
| £3000 | 36 | £300 | £75.00 |
If you require any further information about finance please call 0344 375 5500
Finance FAQ
How do I choose to PaybyFinance?
Just select the finance option on the checkout payment page. Then follow teh link on the thank you page by clicking on the black button PaybyFinance. Once signed and agreed we will then contact you to take payment for the 10% deposit before the order is shipped.
Who is eligible to apply for online finance?
To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.
When do my repayments start?
Your monthly repayments will begin one month after your purchase has been delivered. For buy now pay later agreements the monthly repayments will start 12 months after delivery.
Are there any arrangement fees or hidden extras for credit?
No. There are no arrangement fees or hidden extras.
Applying for online finance
Applying for online finance couldn't be easier or more convenient. When you buy online from {Brooke Ceramics Ltd} trading as {Tile.co.uk } you have the choice of applying for finance by adding your purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we'll do the rest.
The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.
Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.
Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.
Your questions answered
Here's some of the most commonly asked questions regarding online finance.
How quickly will my finance application be approved?
All finance decisions will be made within 60 seconds. Once you are approved, we will contact you (during working hours Monday to Friday) to arrange delivery. If you your application is referred Novuna’s Underwriting Team will review your application and may request some further information from you before making their decision.
Once my application is approved, what happens next?
Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.
If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.
Once you have agreed to the terms of the finance agreement Brooke Ceramics Ltd trading as Tile.co.uk will be notified and you need do nothing more.
If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.
Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.
Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.
This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.
If you decline my application, what is the reason?
In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:
Your credit score (please note that every finance company will score you differently)
Adverse credit reference agency information
You are considered to be overcommitted
You are aged under 18
Your existing account performance with other lenders
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
How do I obtain a copy of this information?
Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:
Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ
The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.
If my application is not successful, can I re-apply?
Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.
Can I request delivery to an address other than my home?
In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.
What is APR and Rate of Interest?
The 'rate of interest' is the cost you will pay each year to borrow the money, expressed as a percentage rate. It does not reflect fees or any other charges. The 'APR' is a broader measure of the cost of borrowing than the interest rate. The APR reflects the interest rate, and other charges that you pay to get the loan. The FCA description of any APR is "APR stands for the Annual Percentage Rate of charge. You can use it to compare different credit and loan offers. The APR takes into account not just the interest on the loan but also other charges you have to pay, for example, any arrangement fee. All lenders have to tell you what their APR is before you sign an agreement. It will vary from lender to lender.
Complaints
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 0330 002 0850
Email: hello@tile.co.uk
Address: Brooke ceramics, Foster street, Hull, HU8 8BT.
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk
